Section 1 – About you
1. Your postcode This helps us to understand whether you live in a town/city/village or rural area, and which is your local bus service.
Section 2 – Our ambition and what’s important to you 4. We have set out a series of ambitions for the future of the region’s bus network.
A network you can trust
You need to know that your bus will turn up when it should and be confident it will arrive at your destination when you expect it to. We will make sure each stop provides you with accurate information on the bus services so you can track buses, know where your bus is and how long you might have to wait.
A network which feels safe and accessible
People perceive safety differently and we want those who may feel more vulnerable, particularly women and girls, to feel safer and more confident travelling. Being safe and feeling safe when you are on move is hugely important, particularly if you are travelling in the dark or to unfamiliar locations.
A network that takes you where and when you need to go
We will extend the times the buses run and extend the network to reach more areas – particularly where there are new homes and employment opportunities. We will consider what is the most appropriate type of bus service of each area, be it fixed route, demand responsive transport (like WESTlink) or community transport to make our resources go further so that more of the region has access to bus services.
A network fit for the future
Building an aspirational bus network and increasing the number of electric buses will key to reducing the impacts of climate change. An attractive bus network also encourages people to leave their car at home. When we design our network and plan our bus services, we will take account of things we know are changing in the future.
A network that is affordable and offers good value for money
It shouldn’t matter which bus you get on, or where you are going – the price structure should be the same throughout the region. You should not be penalised by having to travel on more than one bus for your journey. Having a maximum daily price, or fare cap, for travel on all public transport modes is an area we will explore.
4a. What do you think is missing from these ambitions? 750
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5. What is the most important thing to fix first?
Newer, cleaner buses
Clearer, simpler, easy to access and accurate information (e.g. real time information at bus stops and a travel app)
Better bus stops and waiting areas
More reliable services
More frequent services
Affordable and simpler fares
Please rank them 1-5 with 1 being the most important and 5 the least important.
6. When you travel by bus what matters most to you?
Electric or zero‑emission buses
Better on-bus facilities (e.g. Wi-Fi, charging points, air conditioning and on bus information)
Clear and accurate information at stops
Better journey planning apps and websites
Feeling safe at bus stops and on the bus
Being able to get a seat
Better information relating to disruptions or incidents on your journey
Please rank your top three, 1 being the most important.
7. What changes to bus stops would help you the most?
Shelters
Seating, space for wheelchairs and buggies
Clear and accurate information
Maps of bus routes and local area
Safety measures (e.g. better lighting, CCTV and raised kerbs for easier boarding)
Safe road crossings nearby
Environmentally friendly infrastructure (e.g. solar panels and a living roof to encourage bees and insects)
Please rank your top 3, with 1 being the most important.
8. What would make you use the bus more?
Reliable services that turn up as expected
Faster journeys
Better connections between buses
More frequent services
Later evening buses
Earlier morning buses
More Sunday buses
Better connections with other modes of transport (e.g. scooters, bikes and park and ride)
Better connections with Rail
Feeling safer whilst on the bus
Please rank your top 3, with 1 being the most important.
12. What changes to tickets and prices would help you the most?
Simple, easy‑to‑understand ticket options
Having one ticket which works on all buses
Discounts for under 16s
Discounts for 16–21-year-olds
Discounts for full time students of any age
Discounts for jobseekers
Discounts for carers
Discounts for people on the minimum wage
Please rank your top 3, with 1 being the most important.
13. What changes do you think would help buses arrive on time more often?
Adding more bus lanes and bus-only roads
Strictly enforcing bus lanes and parking rules
Removing roadside parking to help all traffic move more easily
Making traffic lights turn green when a bus approaches
Moving bus stops into the road so buses do not have to pull back into traffic
Using buses with two doors so people can get on and off at the same time
Making buses cashless (no cash payments accepted)
Please rank your top 3, with 1 being the most important.
14. Do you have any other ideas to make buses better in your area? 750
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15a. If you answered Yes, please add your email address here
Section 3 – A little bit more about you (optional) How will we use your information?
We are processing this information solely to better understand the views and experiences of both bus service users and non-users across the West of England Combined Authority region.
We will also analyse responses to identify any specific issues or trends among particular sub-groups (for example, by age group).
Personal data will not be used for any purposes beyond this consultation, such as direct marketing.
For more information, please visit our privacy policy page